Privacy Policy

Who We Are

LuxeWraps is a wedding floor wrap and welcome board service based in Vancouver, British Columbia, Canada. We operate at luxewraps.co and can be reached at info@luxewraps.co or 604-210-4256.

This policy explains how we handle your personal information in compliance with British Columbia's Personal Information Protection Act (PIPA).

What Information We Collect

When you submit a quote request through our contact form, we collect:

• Your name and your partner's name
• Email address
• Phone number (optional)
• Wedding date and venue details
• Floor size and product preferences
• Any additional details you include in your message

We do not collect payment information through this website. Payments, if applicable, are handled separately and directly.

How We Use Your Information

We use the information you provide solely to:

• Respond to your quote request
• Prepare and send a personalized quote for your wedding floor wrap or welcome board
• Follow up on your inquiry if you have not received our response
• Coordinate delivery and installation details once you book

We do not use your information for marketing to third parties, and we do not add you to any email marketing lists without your explicit consent.

How We Store and Protect Your Information

Your information is stored securely in our business communications tools (email and CRM). We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure.

We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. After your order is complete or if no booking is made, we may retain basic contact details for up to two years for business records.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who help us operate our business (such as our form submission service), but only to the extent necessary and under confidentiality obligations.

Your Rights

Under PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for the use of your information (subject to legal or contractual restrictions)
• Ask us to delete your information where we are not legally required to retain it

To exercise any of these rights, contact us at info@luxewraps.co. We will respond within 30 days.

Cookies

This website does not use tracking cookies or analytics cookies. We do not use Google Analytics, Facebook Pixel, or any third-party tracking scripts. The only external resource loaded by this site is Google Fonts for typography.

Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website following any changes constitutes your acceptance of those changes.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us: